Payment Terms

Last updated: October 2026

Direct Bookings
Standard accommodation bookings

A valid credit/debit card is required to secure the reservation.

Unless otherwise stated at the time of booking:

• 100% of the accommodation balance is charged at the time of booking.

• The applicable cancellation policy is displayed before payment is completed.

• The booking is confirmed once payment has been successfully processed.

• All prices are in Australian dollars.

Failed Payments

If a payment is declined or cannot be processed, Unboxed Cabins may contact the guest to arrange payment.

A reservation may be cancelled if the required payment is not received within the specified timeframe.

Additional Charges

Additional charges may apply for:

• Damage to the property

• Missing items

• Excessive cleaning

• Unauthorised additional guests

• Unauthorised late check-out

• Other costs arising from a breach of the booking conditions

Any additional charge will be reasonable and, where applicable, supported by evidence of the cost incurred.

Refunds

Approved refunds will generally be made to the original payment method.

The time taken for a refund to appear in the guest's account depends on the payment provider and financial institution.