Privacy Policy

Last updated: October 2026

Unboxed Cabins respects your privacy and is committed to protecting personal information provided to us.

1. Information We Collect

Depending on your interaction with us, we may collect:

  • Name

  • Email address

  • Telephone number

  • Residential or billing address

  • Booking dates

  • Number of guests

  • Payment and transaction information

  • Communication and correspondence with us

  • Information required to manage your booking

  • Information voluntarily provided by you

  • Information relating to your use of our website

We generally do not need to collect sensitive personal information from guests.

2. How We Use Your Information

We may use personal information to:

  • Process and manage accommodation bookings.

  • Process payments.

  • Communicate booking confirmations and information.

  • Provide check-in and check-out information.

  • Respond to enquiries.

  • Manage guest requests.

  • Provide customer service.

  • Maintain and improve our accommodation and services.

  • Send marketing communications where permitted and where you have provided appropriate consent.

  • Meet legal, accounting and regulatory requirements.

  • Prevent fraud, misuse or damage to the property.

3. Booking Platforms & Service Providers

When you book through Airbnb, Booking.com, Preno or another third-party provider, your information may also be handled by that provider in accordance with its own privacy policy and terms.

Unboxed Cabins may use third-party service providers to assist with:

  • Booking management

  • Payment processing

  • Website hosting

  • Email communication

  • Accounting

  • Marketing

  • Property management

We only provide information reasonably required for these services.

4. Payments

Payment information may be processed by third-party payment providers.

Where payment information is processed by a payment provider, Unboxed Cabins does not necessarily have access to or store complete payment-card details.

5. Marketing

We may occasionally send information about Unboxed Cabins, special offers or future accommodation opportunities.

Guests may unsubscribe from marketing communications at any time.

Booking-related and operational communications may still be sent where necessary to administer an existing reservation.

6. Website & Cookies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and provide a better user experience.

Third-party services used by the website may also collect information in accordance with their own privacy policies.

7. Disclosure of Information

We may disclose personal information where reasonably necessary to:

  • Service providers assisting Unboxed Cabins.

  • Booking platforms.

  • Payment processors.

  • Professional advisers.

  • Government agencies or authorities where legally required.

  • Emergency services where reasonably necessary.

We do not sell guest personal information.

8. Security

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

9. Access & Correction

Guests may request access to personal information held by Unboxed Cabins and request correction of inaccurate information, subject to applicable law.

Requests can be made using the contact details below.

10. Data Retention

We retain personal information only for as long as reasonably necessary for business, legal, accounting, tax, dispute-resolution and regulatory purposes.

11. Privacy Enquiries

For privacy enquiries, please contact: