Terms & Conditions
Last updated: October 2026
These Terms & Conditions apply to accommodation bookings made directly with Unboxed Cabins, including bookings made through the Unboxed Cabins website and Preno Book Direct.
Where a booking is made through a third-party booking platform such as Airbnb or Booking.com, the applicable terms, cancellation policy and payment conditions of that platform will also apply. Where there is an inconsistency between these Terms & Conditions and the platform's terms, the platform's applicable terms will prevail to the extent of that inconsistency.
1. Booking & Guest Details
1.1 A booking is confirmed once the required payment has been received and a booking confirmation has been issued.
1.2 The person making the booking must be at least 18 years of age and is responsible for ensuring that all information supplied at the time of booking is accurate.
1.3 The person making the booking is responsible for all members of their travelling party and for ensuring that all guests comply with these Terms & Conditions.
1.4 The maximum occupancy of Unboxed Cabins is 4 guests, unless otherwise agreed in writing.
1.5 The cabin may only be occupied by the number of guests stated on the booking.
1.6 Unboxed Cabins reserves the right to refuse additional guests where the maximum occupancy has been exceeded.
2. Check-in & Check-out
2.1 Standard check-in is from 2:00 pm on the arrival date.
2.2 Standard check-out is by 10:00 am on the departure date.
2.3 Early check-in or late check-out may be available by prior arrangement and may incur an additional fee.
2.4 Guests must not remain at the property after the agreed check-out time without prior approval.
2.5 Unboxed Cabins may charge additional costs resulting from unauthorised late departure.
3. Cancellation Policy
For direct bookings, the cancellation policy displayed at the time of booking will apply.
Recommended direct-booking policy:
Cancellation more than 14 days before check-in: full refund.
Cancellation 7–14 days before check-in: 50% refund.
Cancellation less than 7 days before check-in: no refund.
No-show: no refund.
Where a booking is cancelled within the applicable free-cancellation period, any applicable cleaning fee paid in advance will also be refunded.
4. Changes to Bookings
4.1 Requests to change dates or guest numbers are subject to availability.
4.2 A change to dates may be treated as a cancellation and rebooking where the original booking conditions do not permit the requested change.
4.3 Any difference in accommodation pricing resulting from a booking change must be paid by the guest.
4.4 Unboxed Cabins is not responsible for costs incurred by guests as a result of changes to travel arrangements, flights, transportation or other third-party services.
5. Payment
5.1 All prices are stated in Australian dollars (AUD) unless otherwise specified.
5.2 For direct bookings, payment is required according to the payment schedule displayed during the booking process.
5.3 Unboxed Cabins reserves the right to cancel an unpaid or partially paid reservation where payment has not been received by the applicable due date.
5.4 Any additional charges incurred during a stay must be paid before departure or, where authorised, may be charged to the payment method provided by the guest.
5.5 Prices may vary depending on season, demand, weekends, public holidays, school holidays and special events.
6. Security / Damage
6.1 Guests are responsible for any loss, damage or excessive cleaning caused by themselves or members of their party.
6.2 Guests must notify Unboxed Cabins as soon as reasonably practicable if damage occurs.
6.3 Guests must not remove furniture, fixtures, appliances, linen, towels, amenities or other property belonging to Unboxed Cabins from the premises.
6.4 Where permitted by the applicable booking platform and Australian law, Unboxed Cabins may seek reimbursement for reasonable costs associated with damage, loss or excessive cleaning.
6.5 Guests are not responsible for reasonable wear and tear.
7. Cleaning
7.1 A standard cleaning fee may apply to each booking and will be disclosed before the booking is confirmed.
7.2 Guests are expected to leave the cabin in a reasonably tidy condition.
7.3 Excessive cleaning, rubbish removal or cleaning resulting from misuse of the property may incur an additional reasonable charge.
8. Property Rules
Guests agree:
No smoking or vaping inside the cabin.
No parties, functions or events without prior written approval.
No unauthorised commercial activities.
No additional guests beyond the confirmed booking.
No illegal activity.
No excessive noise or behaviour that disturbs neighbours.
No moving furniture without approval.
No tampering with smoke alarms, safety equipment or security systems.
To respect the privacy and amenity of the adjoining/main residence and surrounding properties.
Because the cabin is located on a private residential property, guests must respect the owners' privacy and the residential nature of the property.
9. Parties & Events
Unboxed Cabins is intended for short-stay accommodation and is not a party or event venue.
Parties, weddings, functions, celebrations, commercial events or gatherings involving people who are not registered guests require prior written approval.
A breach of this condition may result in termination of the stay without refund, subject to applicable law and the terms of the booking platform.
10. Noise & Neighbours
Guests must keep noise to a reasonable level at all times and must comply with any applicable local noise requirements.
Quiet hours: 10:00 pm – 7:00 am.
Guests are responsible for the behaviour of everyone in their booking.
11. Children & Safety
Guests are responsible for supervising children at all times.
The property may contain steps, elevated areas, outdoor areas, appliances and other features that require appropriate supervision.
Guests use the property and its facilities at their own risk, subject to applicable Australian consumer law and other legal rights.
12. Personal Belongings
Guests are responsible for their personal belongings.
Unboxed Cabins does not accept responsibility for loss, theft or damage to guests' personal belongings except where liability cannot lawfully be excluded or limited.
Guests should ensure that valuable belongings are appropriately secured and covered by their own insurance.
13. Utilities & Facilities
Occasionally, utilities, appliances, internet services or other facilities may be unavailable due to circumstances outside the reasonable control of Unboxed Cabins.
Where a fault occurs, guests should notify Unboxed Cabins promptly so that reasonable steps can be taken to rectify the issue.
14. Maintenance & Access
Unboxed Cabins may need reasonable access to the accommodation for maintenance, repairs, safety issues, emergencies or other legitimate property-management purposes.
Except in an emergency, reasonable notice will be provided wherever practicable.
15. Cancellation by Unboxed Cabins
If Unboxed Cabins is unable to provide the accommodation due to circumstances within its control, we will contact the guest as soon as reasonably practicable and, where appropriate, provide a refund or alternative arrangement.
Where a booking has been made through Airbnb or Booking.com, the relevant platform's cancellation and rebooking procedures will apply.
16. Force Majeure / Major Disruptive Events
Unboxed Cabins will not be liable for failure to provide accommodation where this is caused by circumstances beyond its reasonable control, including natural disasters, severe weather events, fire, flood, government restrictions, infrastructure failure, utility outages or other major disruptive events.
Any refund or cancellation entitlement will be dealt with in accordance with applicable law and, where relevant, the terms of the booking platform.
17. Complaints & Issues During Stay
Guests should notify Unboxed Cabins as soon as possible of any issue affecting their stay so that we have a reasonable opportunity to investigate and rectify it.
Guests should not wait until after departure to report an issue where it could reasonably have been addressed during the stay.
18. Privacy
Personal information provided by guests will be handled in accordance with the Unboxed Cabins Privacy Policy.
19. Australian Consumer Law
Nothing in these Terms & Conditions is intended to exclude, restrict or modify any right, guarantee, warranty or remedy that cannot lawfully be excluded, restricted or modified under applicable Australian law, including the Australian Consumer Law.
20. Governing Law
These Terms & Conditions are governed by the laws of South Australia, Australia.
Any dispute will be subject to the applicable courts and tribunals of South Australia.